Business activities have ups and downs according to existing conditions. This is where your important role as a business owner is needed, to be able to manage all operational activities so that they continue to run well. One of them is by making handwritten notes for business.
One element that has a major influence on business activities is the company’s relationship with customers. Keep in mind that the relationship between the two does not end immediately after the sale and purchase transaction is completed, but must continue until they become regular customers of the company.
After getting loyal customers, of course the company needs to do various things so that the relationship continues to run well. As with greeting cards for customers.
However, a mere thank you is very standard. So how do you say thank you to customers in a unique way and at the same time please customers?
Respond to customer questions and reviews provided
You can show your gratitude to buyers who have provided reviews of the products they have purchased, by replying to the review or sending a personal chat or email. Although simple, this shows that the company also values the opinions and feedback from its customers.
In addition to contacting personally, the company can also please customers by compiling FAQs (frequently asked questions) so that they don’t have to ask customer service and only need to read the list of questions. You can also share tutorials about the products being sold. For example, at Maxipro, we can help make video calls regarding machine installation so that we can help buyers.
That proactive treatment makes shoppers feel prioritized and understand that the company also puts their experience and comfort first. Answering existing questions can also strengthen relationships with consumers and strengthen loyalty while reducing the work that may have to be done in the future.
Free gifts or giveaways
In business activities, especially in digital shopping activities, thank you can be said in a real form. By printing the company’s original products that are intended as gifts, you can give greeting cards to customers with gifts that can please them.
There are many forms of gifts that can be given as a bonus for purchases. For example, stickers for every purchase, mugs or t-shirts with the company logo for certain purchases, and others. But you don’t need to tell the customer so that later it will be a surprise for them.
Especially for new customers, will definitely feel happy with the merchandise received. Not only happy, these useful gifts will definitely be used in everyday life. Like a t-shirt that can be used to relax at home or a mug that can be used to entertain friends, it can indirectly become a means of promotion for anyone who sees it.
Unique code for discount
Unlike previous merchandise in the form of products, this time a thank you note is in the form of a voucher containing a code. Giving this code will indirectly encourage customers to do repurchasing.
By giving a voucher code in the form of a discount, it shows that you are grateful to the buyer for choosing to shop at your company compared to other competitors. This loyalty is actually an appreciation for the company.
An easy way to send this voucher is at the same time as the purchase from the customer. However, with the development of technological advances, you can take advantage of digital products such as email, where you can manage it at will. If sent personally, you can add a message or other details to make it feel more special.
Customer certificate
Discount vouchers are indeed something that can cheer up customers. In addition to saving expenses, vouchers can also form customer loyalty.
Another way to increase loyalty is the provision of customer certificates. The object is an award given by the company to customers who have met special criteria, such as the top spender of the month, the winner of the give away or maybe also to the buyers who always make purchases every month.
Giving customer certificates can be a good motivator for customers to cooperate more with the company. Even this form of thank you is considered as effective as promotion through social media.
Isn’t it easy to say thank you in a unique way?
In giving a form of gratitude, your company can pay attention to the scale of business to match the actions taken. For example, if your company is still relatively small, then it is not difficult to build deep relationships with customers. One of them is by making handwritten notes for business.
Customer loyalty can be strengthened with a special form of gratitude. Since the company is still on a small scale, it will be easy for employees to memorize existing and frequent customers who buy products.
Basically, thanking customers for choosing your company over other competitors is able to bring warmth and new experiences to online shopping activities. Appreciation for consumers is an attitude that can foster trust in the company, which other marketing methods cannot.
Also read Mangaowl for interesting information
